The Thread Factory

Embroidery • Screen Printing • Promotional Products

FAQs

General

  • Do you deliver locally?
    Yes

  • We're not local. Can we still order from you?
    Yes

  • Can you help us with team uniforms?
    Yes

  • What format do you prefer for artwork files?
    .jpg, .png or .eps all work, but send us whatever you have and we will take a look.

  • What are your hours?
    We're open Monday through Friday from 10 AM-5 PM. We step out from noon until 1 PM to do deliveries and grab lunch, but let us know what time works best for you, and we will be sure to be at the store. We're local, so we're always nearby.

Embroidery

  • Are there a minimum number of items required?
    No

  • Can you embroider the garments that we already have?
    Yes

  • How long will the job take to complete?
    We can often turn around jobs in under a week, depending on quantities.

Setup Questions

  • Do you cut your own appliques?
    Yes

  • What format do you prefer for digitized files?
    .emb or .dst files are great, but we can probably work with whatever you have.

  • Can you provide a proof before sewing the garments?
    Yes